A Bangalore-area pharmacy runs its daily counter on Nesayo

1. The pharmacy

A Bangalore-area neighbourhood pharmacy — a single-counter, owner-run chemist serving a residential catchment. The owner agreed to be Nesayo's first real-world evaluator in early 2026. Per our DPDP commitments, the shop is not named here, no customer identifiers appear in this page, and no invoice contents are reproduced. Only operational facts the owner cleared for publication are included.

2. Before Nesayo

• Billing ran on a legacy Windows desktop ERP (Marg-class). It worked, but only on one machine, behind the counter, with keyboard-driven SKU entry.
• Schedule H1 prescriptions were logged on paper. The register satisfied the rule but was slow to write up at the counter and hard to retrieve later.
• Expiry tracking depended on the owner remembering which strips were near-dated. Batch-level FEFO existed only in the owner's head.
• Reaching the desktop terminal during a queue meant the customer waited. There was no way to bill from anywhere other than that one PC.

3. After Nesayo

• Billing moved into a chat-first PWA. The owner could bill from the counter phone, speaking the medicine and quantity in Hindi or Hinglish.
• In the first weeks on the product, 280+ customer bills were processed end-to-end through the voice-billing pipeline — covering medicine recognition against the 253,973-medicine catalog, FEFO batch picking, and GST-rate-applied invoice generation.
• Schedule H1 routing became automatic. When a billed item is flagged H1 in the catalog, the prescription flow is triggered at sale time instead of relying on a paper register.
• Near-expiry batches surface via the Expiry Guard agent on the AI Employee tier, instead of needing to be remembered.

4. Numbers we can cite truthfully

• 280+ real customer bills processed by this pharmacy via voice billing in its first weeks on Nesayo.
• 253,973 medicines in the catalog the pharmacy bills against, including Schedule H1 flags and GST/HSN.
• 3 languages supported end-to-end at the counter: Hindi, English, and Hinglish.
• 5 named AI agents available on the AI Employee tier: Morning Briefing, Expiry Guard, Refill Radar, Stock Sense, Payment Advisor.

We have deliberately not published private business metrics such as monthly revenue, margin, or customer counts. Those belong to the pharmacy, not to us.

5. What the pharmacy values most

• Being able to bill by voice in Hindi at the counter, instead of typing on a desktop.
• Schedule H1 handled by the system at sale time, rather than a paper register.
• FEFO batch picking and expiry alerts done by the software, not by memory.
• GSTR-1 and GSTR-3B export available from the same place the bills are written.