A real person reads every message. If you run a pharmacy and something is not working, say so plainly — we would rather hear about it than have you work around it.
| Something is broken | Tell us what you were doing and what happened. A screenshot helps more than anything else. We do not need you to diagnose it. |
|---|---|
| Getting your stock in | Send us your existing stock file — from Marg, eVitalRx, Vyapar, Tally or a plain Excel sheet — and we will tell you exactly what we can read from it. |
| Pricing and plans | Billing is free forever. Paid AI plans start at ₹399/month + GST (as of October 2026). See nesayo.com/pricing for what each tier includes. |
| Multiple pharmacies | The Chain plan covers several stores under one owner console. Message us and we will walk through whether it fits. |
| Your data | Export, correction or deletion requests under India's DPDP Act. See our privacy page for what we store and for how long. |
| Press and partnerships | Same address — [email protected]. See also nesayo.com/press. |
| Product | Nesayo — pharmacy billing, inventory and compliance software for Indian retail pharmacies |
|---|---|
| Website | nesayo.com |
| Based in | Bangalore, Karnataka, India |
| Operating since | April 2026 |
| Support hours | Mon–Sat. We read messages through the day, including Saturdays. Replies typically within one business day. |
| Languages | English and Hindi |
| Legal entity | Registered address and GSTIN are available on request at [email protected]. The contracting party is named on the terms page. |
No. Support is the same whether you are on the free billing tier or a paid AI plan.
Yes, and it is the thing we would most like you to ask about. Send the export from your existing system to [email protected] and we will tell you honestly what imports cleanly and what does not. Common column layouts from Marg, eVitalRx and Vyapar are handled; unusual ones we will look at directly.
Not a voice line yet — support runs on WhatsApp and email, Mon–Sat, replies within one business day. WhatsApp is the fastest way to reach us and it leaves a written record of what was said, which matters when the answer involves a batch number or an expiry date. Send a message on +91 70202 83221 and we will reply there.
You can export everything at any time. On deletion, note that Indian law obliges a pharmacy to retain sales records for six years under GST and prescription records for the period set by the Drugs and Cosmetics Rules — so we will tell you what we are able to remove and what you are required to keep. Details on the privacy page.